At Maayandi Lamp Oil, a unit of Zebra Lubricants, customer satisfaction is important to us. This Refund and Cancellation Policy outlines the terms applicable to purchases made through www.lampoil.co.in.
1. Order Cancellation
Before Shipment
Customers may request cancellation of an order before it has been dispatched from our warehouse.
To cancel an order, please contact us immediately at:
Email: sales@lampoil.co.in
If the order has not been shipped, the cancellation request will be processed and any eligible refund will be initiated.
After Shipment
Once an order has been dispatched, cancellation requests cannot be accepted.
2. Refund Eligibility
Refunds may be considered in the following situations:
- Product received is damaged during transit.
- Wrong product delivered.
- Product is missing from the order.
- Order cannot be fulfilled by us due to stock unavailability.
Customers must notify us within 24 hours of delivery with supporting photographs and order details.
3. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after delivery.
- Incorrect shipping information provided by the customer.
- Delivery delays caused by courier companies, weather conditions, public holidays, or other factors beyond our control.
- Products that have been opened, used, tampered with, or partially consumed after delivery.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of receiving the order.
- Share clear photographs of:
- The product received
- The packaging
- The shipping label
- Provide your order number and contact details.
Upon verification, we may:
- Replace the product, or
- Issue a refund, as applicable.
The decision shall be at the sole discretion of Maayandi Lamp Oil after verification.
5. Refund Process
Approved refunds will be processed to the original payment method used during purchase.
Refund processing timelines:
- UPI Payments: 3–7 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–10 business days
Actual credit timelines may vary depending on the customer’s bank or payment service provider.
6. Failed Transactions
In the event of a failed transaction where the amount is debited but the order is not confirmed:
- The amount is generally reversed automatically by the payment gateway or bank.
- If the amount is not credited within 7 business days, customers may contact us for assistance.
7. Return of Products
Due to the nature of our products, returns may not be accepted unless:
- The product is damaged during delivery.
- The wrong product has been supplied.
Return requests are subject to verification and approval.
8. Contact Us
For refund, replacement, or cancellation requests, please contact:
Maayandi Lamp Oil
A Unit of Zebra Lubricants
GSTIN: 33BVCPM1514M1ZQ
Email: sales@lampoil.co.in
Website: www.lampoil.co.in
By placing an order on www.lampoil.co.in, you agree to this Refund and Cancellation Policy.